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To encourage superior levels of service, Hikvision acknowledges its top achieving service partners with an annual award. Sensor Security has just been named the winner of the Hikvision Global Excellent Service Partner Reward for outstanding technical support and repairs (RMA’s) for 2017.
Bill Xu, Hikvision Channel Sales Manager, African Business Department, details the selection process, “The award is based on a distributor’s annual maintenance record and overall evaluation. After having reviewed the results of our 2400-plus partners, the Hikvision Channel Development Department narrowed its final selection to 8 Global Excellent Service Partners of which Sensor Security is one. What makes this even more remarkable is that only three companies were named for the Europe, the Middle East, and Africa (EMEA) area and more notable still, is that Sensor is the only awardee in Africa.”
“To say that we are happy is an understatement,” says Marco Della Peruta, the Head of Technical Services at Sensor Security, “Achievements like these don’t happen overnight. They are the result of years’ of commitment and teamwork and we look forward to continually finding ways to optimise our technical service quality and raise the overall brand image of Hikvision in the local market.”
Jan Venter, Executive Chairman at Sensor Security, says, “Service is one of those things that many company’s talk about, but don’t always deliver. This award reinforces what we’ve always known about Sensor and reflects our motto of setting the standard.” Jan continues, “While our RMA and technical departments are our heroes, the Hikvision accolade further demonstrates that our team members are our greatest asset. And if anything, the news of this global achievement will further drive each and every one of us to keep reaching for new heights.”
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